Customer Service

It’s easy for a utility to say they provide good customer service.  Our staff speaks for themselves, give us a call and you’ll see.  Professional, friendly, courteous, helpful – our staff is truly one-of-a-kind.  We serve our customers and make sure you get the answers you need.

Rate Structure

utilities-1Water is a precious and limited resource.  The utilities department charges for water to cover the cost of operating water and wastewater facilities – and to encourage residents to use only the amount of water needed.  We charge for water based upon a tiered rate structure.  The tiered rate structure was established to reward customers who use less water.  Tiered rates apply only to the water portion of residential accounts, not to the sewer portion of accounts.

Customers are charged a base water rate and a base sewage rate on a monthly basis.  The base monthly rates are applied to accounts before use.

Each customer is also charged monthly for actual sewage and water use.  Sewage usage is charged at $2.95 per one thousand gallons.  Water usage rates are charged based upon the tiered water rates in the water use table (below).

  • Base water charge:  $12.21
  • Base sewage charge:  $26.41
  • Sewage usage charge:  $3.02 per one thousand gallons
  • Water usage charge:  determined by the tiered rates below
Monthly Usage Rate Blocks(Gallons) TieredWater Rates
Block 1 (0 – 5,000) $3.03
Block 2 (5,001 – 10,000) $3.50
Block 3 (10,001 – 20,000) $4.44
Above 20,000 $5.83

Under the tiered rate structure, you are rewarded with lower rates for using less water.  However, if you use more water than the average customer you have to pay for it.  The tiered rates were prepared with consideration for residents who consume water for normal domestic, indoor-type uses (even large families).

The table below shows the amount households will pay for water and sewer service under this new rate structure.  The average monthly water consumption for a typical single-family residence in Cooper City is about 7,000 gallons.

Monthly Water and Sewer Utility Bills
Monthly Usage Level(gallons) Your Bill Under theNew Conservation Rates
4,000 $62.82
5,000 $68.87
6,000 $75.39
7,000 (Avg. Consumption) $81.91
10,000 $101.47
15,000 $123.67
20,000 $145.87

To keep water bills low, we suggest saving water at home.  For ideas on how to save water, visit the Conserve section of our website.  If you have any questions about billing rates, please contact the Cooper City Customer Service Office at (954) 434-4300, ext. 241.

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From time to time, you may have questions about your utility bill or service.  The Customer Service Dvision handles all utility billing questions, including connection and disconnection procedures, distributing utility bills, applying payments to accounts and general customer support.

If you need to reach Customer Service, hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.  New account deposits are processed Monday through Friday from 8:00 a.m. until 4:00 p.m.  Feel free to contact Customer Service at (954) 434-4300, ext. 241 with questions.  We’re here to help.


Utility payments can be made by mail, in person or online. Acceptable forms of payment include cash, check, cashier’s check, money order, VISA, MasterCard and American Express.

Pay by mail:

City of Cooper City
P.O. Box 290910
Cooper City, FL  33329-0910

Pay in person:

Some residents prefer to drop off payments.  If you’d like to do so, please stop by the Customer Service Division at City Hall. For your convenience, there is also a 24-hour dropbox located just outside the entrance to City Hall and an additional dropbox in the City Hall lobby.

City Hall

9090 SW 50th Place
Cooper City, FL  33328
Hours:  Monday – Friday, 8:00 a.m. to 5:00 p.m.

Pay after hours:

Payments can also be made after normal business hours by using the 24-hour dropbox located just outside the entrance to City Hall.  These payments will be posted to the utility account the following business day.

Pay Utility Bill Online

Welcome to the City of Cooper City’s new Utility Bill Payments websitePlease have your utility account number available, as you will need it to access your account information, and to make a payment.

Viewing and paying your utility bill is now easier than ever.  Simply follow the steps below:

1)    YOU DO NOT NEED TO REGISTER.  Instead, enter your account number in the “Search Municipal Records by Utility Billing” box at the top of the page.

2)    Select your account/address from the results provided.

3)    View your current bill, account history and usage chart, if desired.

4)    When ready to pay, click on the PAY NOW link located in the AMOUNT DUE box at the right of the page.

  • If you need assistance, please contact (954) 434-4300, ext. 241 during normal business hours.

Payments can be made online at any time and will be processed the next business day.
Acceptable forms of online payment include VISA, MasterCard and American Express.

At this time, only utility bills can be paid online.


Payment Due Date

Utility bills are issued on a monthly basis, and the due date is clearly marked on each bill.  If you cannot make your payment by the due date on your bill, you can make payment arrangements by calling customer service at (954) 434-4300, ext 241. Payment arrangements are granted on a case-by-case basis.


We all have busy schedules, and at times, you may forget to pay your bill on time.  The late fee amount is limited to the lesser of $20.00 or 6% of the past due balance, so we urge you to make your payment on time.

Returned payments are charged a fee of $20 or 5 percent (whichever is greater).  If your bill is not paid by the due date – or if your account has a past due balance – a final notice will be sent to you.  Final notices are automatically generated each month.  If you cannot pay your utility bill, your service will be disconnected and you’ll be required to pay a reconnection fee.

Convenience Fee & Additional Payment Method Notice

As permitted by FL Statute 215.322, a convenience fee equal to $1.50 per $50 will be collected on all credit & debit card transactions made in-person, online or by telephone. The minimum fee is $1.50.

UTILITY BILLS ONLY may be paid by telephone by calling the City’s toll-free, automated payment line at

E-checks are now accepted for a flat fee of $3 up to $10,000.

Customers paying via a bill-pay service (e.g. Wells Fargo, Check Free, City County Credit Union) will NOT be charged a convenience fee by Cooper City, since a check will be mailed to the City by their provider. We ask that you please allow an additional 7-10 days for mailing.

Acceptance of cash, checks, money orders and cashier’s checks will continue, at no additional charge.

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utilities-5If you’re a new resident of Cooper City, or if you’re moving out of the area, a minimum of 24 hours notice is required to establish or disconnect water and sewer service.  If you’re a new resident, we welcome you to our community.  If you’re moving away, we wish you the best and hope you’ve enjoyed living here as much as we do.

Connection Procedures

To establish a new water and sewer account with the City, a minimum notification of 24 hours is required.  A one-time account initiation fee of $25 is payable at time of connection.

In addition to proper identification at the time of opening an account, all new customers are required to provide the following:

  • A valid driver’s license is required for all signers that appear on the settlement or lease contract document. Cash, check, debit/credit card (Visa, MasterCard, American Express and Discover) is accepted. All customers are required to provide the following:
    • Owners are required to provide proof of ownership and pay a security deposit equal to $100. Deposits must be paid IN PERSON by cash, check, money order or debit/credit card. Acceptable forms of proof of ownership include closing settlement papers or a warranty deed.
    • Renters are required to present a signed copy of a lease agreement and pay a security deposit equal to $200. Deposits must be paid IN PERSON by cash, check, or money order or debit/credit card.
    • Commercial accounts are required to pay a security deposit on each bay. The deposit amount on commercial accounts varies based on the size of the bay. Please contact Utilities Customer Service for your deposit amount. Deposits must be paid IN PERSON by cash, check, or money order or debit/credit card.
  • All deposits and initiation fees are payable at the Finance Department’s payment window located at City Hall, 9090 SW 50th Place, Cooper City, FL 33328.
  • Disconnection ProceduresCurrent customers can disconnect service by submitting a written request to the Finance Department.  Acceptable forms of written requests include emails, faxes or written letters. Verbal requests cannot be considered, and only those named on the account may disconnect service.

Email written disconnection request to:

Fax written disconnection request to:

(954) 434-5099

Mail written disconnection request to:

P.O. Box 290910
Cooper City, FL  33329

If service is disconnected due to lack of payment, the utility bill must be paid in full, along with a $25 connection fee.

For more information on connection or disconnection procedures, please call the Cooper City Finance Department at (954) 434-4300 ext 241.

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Waste Management

Here in Cooper City, it’s important that our city looks nice.  We are a unique community – we live in a community that is Someplace Special.  To protect the health, safety and welfare of our town, garbage pick-up is mandatory for all homes and businesses pursuant to Chapter 8 of the City Code.  Waste Management is Cooper City’s contractor for collection of waste, recyclables and bulk pick-up.

Sanitation Services

Waste pick-up is made twice per week.  Residents are billed on monthly water bills for collection of garbage and trash.


Recycling is an easy way you can help to save the environment.  To make recycling convenient, recyclables are picked up at your home.  Waste Management picks up recyclables one day per week with one of the regularly scheduled sanitation pick-ups.  Contact Waste Management at (954) 467-1710 with questions about the recyclable pick-up schedule.

Bulk pick-up

Residential bulk pick-up is provided monthly on scheduled waste collection days.  Additional information about bulk pick-up and a map and brochure of bulk pick-up services by clicking here CC 2017 Bulk Pick up.

If waste pick-up needs to be arranged at a household, or if more information about scheduled pick-up days is desired, call Waste Management at (954) 467-1710.

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Emergency Assistance

An emergency assistance program has been established to provide eligible Cooper City residents experiencing difficulty paying their utility bill on their personal residence with one time, financial help.  The amount allotted for the emergency assistance program is not to exceed $200 and will be applied directly to the overdue charges on the utility bill.

This program benefits low-income residents who are having temporary financial difficulty.  These financial difficulties can be a result of unexpected expenses, such as illness, medical bills, or lost income.  The emergency assistance program helps these households avoid additional financial hardship in the form of utility shut off and reconnect fees.

Residents who apply for emergency assistance with utility bills will also be provided additional resources to help.  This includes referrals to other appropriate social services agencies, or credit counseling services, even if they are not found eligible for the assistance program at this time.


In order to be eligible to apply for assistance from the program, individuals must:

  • Be the person responsible for the utility bill on a residence and reside at the property address
  • Have overdue utility charges, and in eminent risk of service shut-off due to a temporary financial hardship
  • Be a resident of Cooper City and a legal resident of the United States
  • Be willing to provide details of their personal finances, their emergency situation and of efforts made to resolve the financial difficulties
  • Cannot have received assistance for the Utility Bill Assistance Program within the current calendar year

Financial Eligibility

To be found eligible for assistance, applicants must meet one or more of the following:

  • Must be qualified for and receive extra senior citizen homestead exemption as shown on TRIM or other document from Broward County Property Appraiser
  • Or qualify for the USDA Food stamp program and present current Food Stamp ID card
  • Or the gross household income falls below the 130% of current published Federal poverty level, as shown by copies of income tax returns and/or current pay stubs, and all other sources of combined income received by members of the household and have limited available funds in checking, savings or other liquid assets

Application Process

The application form may be obtained from Joanne Hooks, Customer Service Supervisor, at (954) 434-4300, ext. 242 or by clicking on the following link – Utility Bill Assistance Program Application. Send the completed application to:

Joanne Hooks
Customer Service Supervisor
9000 SW 50 Place
Cooper City, FL  33328

Return the complete application as soon as possible, with copies of the requested documentation of all income, expenses, and resources for all members of the household, as outlined in the application form. If your household has had a major change in circumstances (i.e., separation, divorce or illness), you will be asked to provide proof of your current situation.

The Emergency Assistance Committee will review the application and notify you of the decision.  The number of households assisted annually depends on the amount of eligible applications and the amount allocated to the Utility Bill Emergency Assistance Program fund.

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