It’s easy for a utility to say they provide good customer service. Our staff speaks for themselves, give us a call and you’ll see. Professional, friendly, courteous, helpful – our staff is truly one-of-a-kind. We serve our customers and make sure you get the answers you need.
Water is a precious and limited resource. The utilities department charges for water to cover the cost of operating water and wastewater facilities – and to encourage residents to use only the amount of water needed. We charge for water based upon a tiered rate structure. The tiered rate structure was established to reward customers who use less water. Tiered rates apply only to the water portion of residential accounts, not to the sewer portion of accounts.
Customers are charged a base water rate and a base sewage rate on a monthly basis. The base monthly rates are applied to accounts before use.
Each customer is also charged monthly for actual sewage and water use. Sewage usage is charged at $2.86 per one thousand gallons. Water usage rates are charged based upon the tiered water rates in the water use table (below).
|Monthly Usage Rate Blocks
|Block 1 (0 – 5,000)||$2.87|
|Block 2 (5,001 – 10,000)||$3.31|
|Block 3 (10,001 – 20,000)||$4.21|
Under the tiered rate structure, you are rewarded with lower rates for using less water. However, if you use more water than the average customer you have to pay for it. The tiered rates were prepared with consideration for residents who consume water for normal domestic, indoor-type uses (even large families).
The table below shows the amount households will pay for water and sewer service under this new rate structure. The average monthly water consumption for a typical single-family residence in Cooper City is about 7,000 gallons.
|Monthly Water and Sewer Utility Bills|
|Monthly Usage Level
|Your Bill Under the |
New Conservation Rates
|7,000 (Avg. Consumption)||$77.64|
To keep water bills low, we suggest saving water at home. For ideas on how to save water, visit the Conserve section of our website. If you have any questions about billing rates, please contact the Cooper City Customer Service Office at (954) 434-4300, ext. 241.
From time to time, you may have questions about your utility bill or service. The Customer Service Dvision handles all utility billing questions, including connection and disconnection procedures, distributing utility bills, applying payments to accounts and general customer support.
If you need to reach Customer Service, hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. New account deposits are processed Monday through Friday from 8:00 a.m. until 4:00 p.m. Feel free to contact Customer Service at (954) 434-4300, ext. 241 or (954) 434-5519 with questions. We’re here to help.
Utility payments can be made by mail, in person or online. Acceptable forms of payment include cash, check, cashier's check, money order, VISA, MasterCard and American Express.
Pay by mail:
City of Cooper City
P.O. Box 290910
Cooper City, FL 33329-0910
Pay in person:
Some residents prefer to drop off payments. If you’d like to do so, please stop by the Customer Service Division at City Hall. For your convenience, there is also a 24-hour dropbox located just outside the entrance to City Hall and an additional dropbox in the City Hall lobby.
9090 SW 50th Place
Cooper City, FL 33328
Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.
Pay after hours:
Payments can also be made after normal business hours by using the 24-hour dropbox located just outside the entrance to City Hall. These payments will be posted to the utility account the following business day.
Viewing your account information online is free and easy! Simply log in using the instructions provided below. Also, please take a moment to bookmark our page to make paying online even easier next time.
To view and pay your bill online, follow these steps:
Payments can be made online at any time and will be processed the next business day. Acceptable forms of online payment include VISA, MasterCard and American Express.
At this time, only utility bills can be paid online.
Payment Due Date
Utility bills are issued on a monthly basis, and the due date is clearly marked on each bill. If you cannot make your payment by the due date on your bill, you can make payment arrangements by calling customer service at (954) 434-4300, ext 241. Payment arrangements are granted on a case-by-case basis.
We all have busy schedules, and at times, you may forget to pay your bill on time. The late fee amount is limited to the lesser of $20.00 or 6% of the past due balance, so we urge you to make your payment on time.
Returned payments are charged a fee of $20 or 5 percent (whichever is greater). If your bill is not paid by the due date – or if your account has a past due balance - a final notice will be sent to you. Final notices are automatically generated each month. If you cannot pay your utility bill, your service will be disconnected and you’ll be required to pay a reconnection fee.
Convenience Fee & Additional Payment Method Notice
As permitted by FL Statute 215.322, a convenience fee equal to $1.50 per $50 will be collected on all credit & debit card transactions made in-person, online or by telephone. The minimum fee is $1.50.
UTILITY BILLS ONLY may be paid by telephone by calling the City’s toll-free, automated payment line at 1-855-414-9011.
E-checks are now accepted for a flat fee of $3 up to $10,000.
Customers paying via a bill-pay service (e.g. Wells Fargo, Check Free, City County Credit Union) will NOT be charged a convenience fee by Cooper City, since a check will be mailed to the City by their provider. We ask that you please allow an additional 7-10 days for mailing.
Acceptance of cash, checks, money orders and cashier’s checks will continue, at no additional charge.
If you’re a new resident of Cooper City, or if you’re moving out of the area, a minimum of 24 hours notice is required to establish or disconnect water and sewer service. If you’re a new resident, we welcome you to our community. If you’re moving away, we wish you the best and hope you’ve enjoyed living here as much as we do.
To establish a new water and sewer account with the City, a minimum notification of 24 hours is required. A one-time account initiation fee of $25 is payable at time of connection.
In addition to proper identification at the time of opening an account, all new customers are required to provide the following:
Email written disconnection request to:
Fax written disconnection request to:
Mail written disconnection request to:
P.O. Box 290910
Cooper City, FL 33329
If service is disconnected due to lack of payment, the utility bill must be paid in full, along with a $25 connection fee.
For more information on connection or disconnection procedures, please call the Cooper City Finance Department at (954) 434-4300 ext 241.
Here in Cooper City, it’s important that our city looks nice. We are a unique community – we live in a community that is Someplace Special. To protect the health, safety and welfare of our town, garbage pick-up is mandatory for all homes and businesses pursuant to Chapter 8 of the City Code. Waste Management is Cooper City’s contractor for collection of waste, recyclables and bulk pick-up.
Waste pick-up is made twice per week. Residents are billed on monthly water bills for collection of garbage and trash.
Recycling is an easy way you can help to save the environment. To make recycling convenient, recyclables are picked up at your home. Waste Management picks up recyclables one day per week with one of the regularly scheduled sanitation pick-ups. Contact Waste Management at (954) 467-1710 with questions about the recyclable pick-up schedule.
Residential bulk pick-up is provided monthly on scheduled waste collection days. Additional information about bulk pick-up and a map and brochure of bulk pick-up services can be found here.
If waste pick-up needs to be arranged at a household, or if more information about scheduled pick-up days is desired, call Waste Management at (954) 467-1710.
An emergency assistance program has been established to provide eligible Cooper City residents experiencing difficulty paying their utility bill on their personal residence with one time, financial help. The amount allotted for the emergency assistance program is not to exceed $200 and will be applied directly to the overdue charges on the utility bill.
This program benefits low-income residents who are having temporary financial difficulty. These financial difficulties can be a result of unexpected expenses, such as illness, medical bills, or lost income. The emergency assistance program helps these households avoid additional financial hardship in the form of utility shut off and reconnect fees.
Residents who apply for emergency assistance with utility bills will also be provided additional resources to help. This includes referrals to other appropriate social services agencies, or credit counseling services, even if they are not found eligible for the assistance program at this time.
In order to be eligible to apply for assistance from the program, individuals must:
To be found eligible for assistance, applicants must meet one or more of the following:
The application form may be obtained from Joanne Hooks, Customer Service Supervisor, at (954) 434-4300, ext. 242 or by clicking on the following link – Utility Bill Assistance Program Application. Send the completed application to:
Customer Service Supervisor
9000 SW 50 Place
Cooper City, FL 33328
Return the complete application as soon as possible, with copies of the requested documentation of all income, expenses, and resources for all members of the household, as outlined in the application form. If your household has had a major change in circumstances (i.e., separation, divorce or illness), you will be asked to provide proof of your current situation.
The Emergency Assistance Committee will review the application and notify you of the decision. The number of households assisted annually depends on the amount of eligible applications and the amount allocated to the Utility Bill Emergency Assistance Program fund.